Most people are connected or over-connected today because everyone uses their cell phones and mobile messaging apps to talk to their friends and family and do business. Even employees in industries with strict rules use mobile apps to get in touch with their clients.
Business communications must be kept in regulated industries, and legal discovery requirements must be met. Companies in sectors that aren’t regulated can also use archiving solutions to keep track of what their employees say at work, such as using wechat archiving and wecom call recording, to name a few.
There is No Unique Solution to Archive Messages
Because mobile archiving is so complicated, there is no one-size-fits-all solution that companies can use. Instead, each mobile archiving option has its pros and cons. When archiving mobile communications, companies can choose from the following three options:
- Over-the-Top Application
Over-the-top mobile archiving is a good choice for companies with Bring Your Device (BYOD) policies and a lot of employees who use different mobile devices, like iOS and Android devices. These apps create a “phone within a phone” by giving you a messaging app that automatically records any messages you send while ensuring that any private messages you send through other messaging apps stay private.
- Mobile Archiving Agent
A mobile archiving agent is another mobile phone app that stores communications data. The main difference between it and the over-the-top application is that the archiving agent is not used to send messages but to keep an eye on them.
- In-Network Capture
In-Network Capture takes the messages straight from the carrier’s network. The employees don’t have to use an app to record the conversation. All they must do is sign up for the service offered by the carrier.
Conclusion:
The pros and cons of the different mobile archiving options make it harder to archive messages. The OTT option works with both BYOD and company-owned devices but is much more expensive than the other options. Companies also must teach their workers how to use the app.
Across a wide range of sectors, the TeleMessage Mobile Archiver has proven to be an excellent tool for meeting compliance, regulatory, and eDiscovery response needs, all while decreasing risk. Here are some more interesting factoids about mobile archiving in this infographic by TeleMessage.
